This Privacy Policy describes how I Andres Delgado a real estate agent with Orchard Technologies, Inc. (collectively, “Orchard,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions. Note that the privacy practices of our affiliates may differ. For example, if you visit Orchard Mortgage, or submit a loan application, you should review the online privacy notice and customer privacy notice of Orchard Mortgage.
How We Collect Information
We collect information about you in a variety of ways depending on how you interact with us and our websites and services (whether online or offline), including:
- Directly from you when you provide it to us, such as when you sign up for an account, list, search for or show interest in buying a home, submit an inquiry to us, speak with our representatives, or contact us by phone, e-mail, or otherwise.
- Automatically when you interact with our websites or emails through the use of cookies, server logs, and other similar technologies.
- From other sources, including, for example, third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
For a list of the categories of personal information that we collect see the chart below in the Sharing of Information Section.
Use And Processing Of Information
The following provides examples of how we use the information that we collect.
| Context | Types of Data | Primary Purpose for Collection and Use of Data |
|---|---|---|
| Account Registration | We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account. | We collect this information to provide account related functionalities to our users. Accounts can be used to save your preferences and transaction history. |
| Business Client Information | We collect the name, and contact information, of our business clients and their employees with whom we may interact. | We collect this information to contact our business clients and communicate with them concerning normal business administration such as projects, services, and billing. |
| Cookies and first party tracking | We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. | We collect this information to ensure that our website operates efficiently. |
| Cookies and Third Party Tracking | We may place tracking technology on our website that collects analytics or allows us to participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can report analytics to us or provide advertising about products and services tailored to your interests on our website, or on other websites. | You may opt out of such targeted advertising by submitting a request via our opt-out link available here. |
| Demographic Information | We collect personal information, such as your age or location. | We collect this information to comply with our legal obligations as an employer, or under obligations to report this information to the government for lending programs. |
| Geolocation Information | When you use our website we may collect your location from the GPS, Wi-Fi, and/or cellular technology in your device to determine your location. | We collect this information to understand our users’ preferences and real estate transactions and provide tailored services. |
| Email Interconnectivity | If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. This includes when you ask us to send you updates on your market area. | We collect this information to understand how you interact with our communications to you. |
| Employment | If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. | We collect this information from our current employees to perform our legal obligations to these employees. |
| Feedback/Support | If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. | We collect this information to act on your feedback or respond to issues you bring to our attention. |
| Newsletter/Market Updates | When you sign up for one of our mailing lists we collect your email address or postal address. | We collect this information to share information about our products and services with individuals that consent to receive such information. |
| Public Health and Safety | In certain situations where a serious public health threat has been identified, we may collect information from employees, guests, and other individuals accessing our facilities. This may include medical and health information, such as body temperature, symptoms, and underlying health conditions. In some cases, we may also collect medical, health, and related information about an employee’s children, family members , or other individuals under the employee’s care. | We collect this information to protect the health and safety of our employees and customers. In some jurisdictions we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety. |
| Social Media | We may collect information about your social media account when you interact with us. | We collect this information to interact with you and to identify you on our website. |
| Surveys | When you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information. | We collect this information to understand your opinions, and collect information relevant to our organization. |
| Website interactions | We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser. | We collect this information to understand how you interact with our website to better improve it, and to understand your preferences and interests in order to provide you with offerings that you might find most useful. We also collect this information to detect and prevent fraud. |
| Web logs | We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. | We collect this information to monitor our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular. |
In addition to the purposes and uses described above, we use information in the following ways:
- To identify you when you visit our websites.
- To provide products and services or to process your purchase, sale, or search for a home.
- To improve our services and product offerings.
- To conduct analytics.
- To respond to inquiries related to support, employment opportunities, or other requests.
- To send marketing and promotional materials including information relating to our products, services, sales, or promotions, or those of our business partners.
- For internal administrative purposes, as well as to manage our relationships.
- To protect our Company, affiliates, and consumers who use our products and services.
Sharing Of Information
In addition to the specific situations discussed elsewhere in this policy, we may disclose personal information in the following situations:
- Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
- Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
- Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
- Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.
- Service Providers. We share your information with service providers. Among other things service providers help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.
Some states require that organizations disclose whether the following categories of personal information are collected, disclosed to third parties for a “business purpose,” or “sold” or transferred for “valuable consideration,” or “shared” with third parties for the purpose of “targeted advertising.” The table below indicates the categories of personal information we collect and transfer in a variety of contexts. Note that we do not “sell” your personal information.
| Categories of Personal Information We Collect | To Whom We Disclose Personal Information for a Business Purpose | To Whom We Share for Targeted Advertising |
|---|---|---|
| Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers. |
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| Financial Information – this may include bank account number, credit card number, debit card number, and other financial information. |
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We do not share this information for targeted advertising. |
| Health Related Information – this may include medical information that employers typically collect from employees including but not limited, mental or physical condition or treatment, or health insurance information. |
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We do not share this information for targeted advertising. |
| Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical or mental handicap, etc. |
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We do not share this information for targeted advertising. |
| Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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| Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement. |
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| Geolocation data |
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| Professional or employment-related information |
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We do not share this information for targeted advertising. |
| Inferences drawn from any of the information listed above |
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Some jurisdictions require that we describe how we collect the following categories of sensitive personal information:
| Categories of Sensitive Personal Information We Collect | Purposes for which it is collected | Is information shared for the purpose of targeted advertising |
|---|---|---|
| Social security, driver’s license, state identification card, or passport number. |
|
No |
| Precise geolocation. |
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No |
| Racial or ethnic origin, religious or philosophical beliefs, or union membership. |
|
No |
| Contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication |
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No |
| Health |
|
No |
Your Choices
Some jurisdictions give you a right to make the following choices regarding your personal information:
- Access To Your Personal Information. You may request access to your personal information or confirmation that we have information about you by contacting us at the address described below. If required by law, upon request, we will grant you access to the personal information that we have about you.
- Changes To Your Personal Information. We rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile. If our website does not permit you to update or correct certain information, you can contact us at the address described below in order to request that your information be modified. Note that we may keep historical information in our backup files as permitted by law.
- Deletion Of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for other business purposes.
- Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.
- Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.
- Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service related communications.
- Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
You may exercise the rights described above by contacting us as indicated in the “Contact Information” section below or by submitting a request via our privacy management link available here . We do not discriminate against individuals that exercise state-conferred rights. If you disagree with how we handled a request, you may appeal our decision by contacting us with the subject line “Appeal.”
Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name or the date on which you closed a transaction with us or made an application. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must fill out a request indicating that you are able to act on another person’s behalf.
How We Protect Personal Information
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
Other Important Information
The following additional information relates to our privacy practices:
- Third Party Applications/Websites. We have no control over the privacy practices of websites or applications that we do not own.
- Deidentified Information. We may deidentify or aggregate any personal information we collect such that the information is no longer identifiable or attributable to you. We may use such deidentified data for our own legitimate business purpose, including to research products and services that may be of interest to you. We will maintain and use such deidentified data without attempting to reidentify the data.
- Changes To This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.
Accessibility. If you are visually impaired, you may access this notice online through your browser’s audio reader.
Contact Information
If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
andres@andresrdelgadorealtor.com
5837 De Zavala Rd, #691325
San Antonio, TX 78249
195 Broadway, Floor 25
New York, NY 10007
Effective Date: December 15, 2022
Last Update: July 1, 2024